Data deletion instructions
This page is for businesses that use NEOO and for anyone who has messaged a Facebook Page that uses NEOO (the NeooAds app). You can ask us to delete your data at any time, without giving a reason.
Updated 11 November 2026
If you messaged a Page that uses NEOO
- Email contact@neoo.vn with the subject “Data deletion request”, or send “Delete my data” to that Page.
- Tell us your Facebook name, the Page you messaged, and roughly when you last messaged it, so we can find the right data.
- We may ask one further question to confirm the account is yours before deleting.
If you are a business that connected a Page or ad account
- Remove the NeooAds app on Facebook: Settings & privacy → Settings → Business integrations, select NeooAds and click Remove.
- Email contact@neoo.vn to ask us to delete the stored data, or close your NEOO account.
What we delete, and how long it takes
Messages, attachments, display names, Page-scoped IDs and the customer records linked to your request. For businesses: all data for the Page and the synced advertising data.
We confirm receipt within 72 hours and complete deletion within 30 days. Deleted data cannot be recovered.
Messages remain in your own Messenger inbox, which Meta manages; you can delete them in the Messenger app.
Contact
HỘ KINH DOANH HỒ THỊ BẢO NGỌC (Ho Thi Bao Ngoc household business), business code 8464361579-001. 621 Mai Thuc Loan Street, Dong Mon Ward, Ha Tinh City, Ha Tinh Province, Vietnam. Phone: +84 964 680 180. Email: contact@neoo.vn